Privacy Policy for RoadReady

Effective Date: 01 February 2025

Welcome to RoadReady! Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your data when you use our WhatsApp-based driving theory preparation bot.

1. Information We Collect

When you interact with RoadReady, we may collect the following information:

• WhatsApp Contact Information: Your phone number and display name, as provided by WhatsApp.
• User Responses: The answers you provide during practice tests.
• Usage Data: Interaction patterns, such as the number of tests taken and performance trends.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide personalized test preparation assistance.
• To track user progress and improve learning outcomes.
• To analyze bot performance and enhance user experience.
• To troubleshoot technical issues and ensure smooth operation.

3. How We Protect Your Data

• Secure transmission of messages through WhatsApp encryption.
• Limited access to user data by authorized personnel only.
• No storage of user phone numbers or test responses beyond necessary operational use.

4. Data Retention

We retain data only as long as necessary for operational purposes. Test answers and interaction logs are stored temporarily to enhance functionality but are not retained indefinitely.

5. Your Rights & Control Over Your Data

• Request that we delete your user interaction data.
• Opt out of using RoadReady at any time by stopping communication.
• Contact us if you have concerns about how your data is handled.

6. Third-Party Services

RoadReady operates via WhatsApp and may use third-party platforms such as Meta’s WhatsApp Business API. Please review WhatsApp’s privacy policy for further details on their data handling practices.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and communicated through RoadReady.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please reach out to us at:

Email: hi@roadready.co.zw

Phone: +263 783 188 767